1. About This Service
When you submit photos of your roof for assessment through a roofing company's form, the assessment is provided by Roof Gauge on behalf of that roofing company. These terms govern your use of our assessment service.
2. Assessment Limitations
Important Notice:
- Our assessment is a preliminary estimate based only on the photos you provide.
- This assessment is not a substitute for a professional in-person roof inspection.
- Photo-based assessments have limitations and may not identify all damage.
- Final determinations about your roof condition should be made by a licensed roofing professional after a physical inspection.
3. Information You Provide
By submitting an assessment request, you provide:
- Contact Information: Name, email, phone number, property address
- Photos: Images of your roof and any visible damage
- Insurance Information: Policy details (if you choose to provide them)
- Property Details: Description of your concerns and the issue
4. How Your Information Is Used
Your information is used to:
- Analyze your photos and provide a roof damage assessment
- Share the assessment with the roofing company you submitted through
- Allow the roofing company to contact you about your roof
- Process any insurance policy information you provide
- Improve our assessment technology and services
5. Data Sharing
Your information is shared with:
- The Roofing Company: The company whose form you used to submit your request
- Partner Roofing Companies: If the original roofing company is at capacity, you may be offered a referral to a partner company in your area. You will be notified and given a choice before any referral occurs.
- Service Providers: Third parties that help us provide the assessment service (email delivery, data storage, AI analysis)
We do not sell your personal information. The roofing company you submit through is responsible for how they use your information in accordance with their own privacy policy.
6. Photo Usage
By submitting photos, you:
- Confirm you have the right to share these photos
- Grant us permission to use them for the assessment
- Allow us to share them with the roofing company
- Permit anonymized use for improving our assessment technology
7. Communication Consent
By submitting your contact information, you consent to being contacted by:
- The roofing company about your assessment and their services
- Our team with assessment results and follow-up information
You can opt out of communications at any time by following the unsubscribe instructions in any email or by contacting the roofing company directly.
8. No Warranty
THE ASSESSMENT IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY ASSESSMENT. THE ASSESSMENT IS FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON FOR MAJOR DECISIONS WITHOUT A PROFESSIONAL INSPECTION.
9. Limitation of Liability
ROOF GAUGE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF OR RELIANCE ON THE ASSESSMENT, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
10. Your Rights
You have the right to:
- Request a copy of the information we have about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To exercise these rights, contact the roofing company you submitted through or use our chat support.
11. Changes to Terms
We may update these terms from time to time. The current version will always be available at this URL.
12. Contact
For questions about these terms or our services:
- Email: support@roofgauge.com
- Chat: 24/7 support available on our website
- Or contact the roofing company that provided you with the assessment form