1. Introduction
Roof Gauge ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Information You Provide
- Account Information: Name, email address, company name, password
- Payment Information: Credit card details (processed by Stripe)
- Business Information: Company details, service areas, team member information
- Customer Data: Information about your customers (homeowners) submitted for assessments
Information Collected Automatically
- Usage Data: How you interact with our Service, features used, time spent
- Device Information: IP address, browser type, operating system
- Cookies: Session cookies for authentication and preferences
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send administrative information, updates, and security alerts
- Respond to your comments, questions, and support requests
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Roofing Companies: The company whose form you submitted through, and potentially partner roofing companies if you opt into a referral
- Service Providers: Third parties that help us operate our Service, including:
- Email delivery (SendGrid, AWS SES)
- Data storage (Supabase)
- AI analysis (Google Gemini, OpenAI)
- Payment processing (Stripe) - for business accounts
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale of assets, or acquisition
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Secure cloud infrastructure with industry-standard protections
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Assessment Data: Retained for 2 years, then deleted
- Photos: Retained for 1 year, then deleted
- Contact Information: Retained until you request deletion
- Account Data (Business Users): Retained while account is active; after termination, certain data may be retained for up to 7 years for legal and business purposes
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, please contact us through our chat support.
8. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your session and authentication state
- Remember your preferences
- Analyze how our Service is used
- Improve our Service
You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.
9. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
10. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
13. Contact Us
For questions about this Privacy Policy, privacy requests, or our privacy practices:
- Email: privacy@roofgauge.com
- Chat: 24/7 support available on our website