Terms of Service

Last updated: December 13, 2025

1. Agreement to Terms

By accessing or using Roof Gauge ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Roof Gauge provides a professional roof assessment platform for roofing companies. Our services include:

  • Automated roof damage assessment from submitted photos
  • Insurance policy analysis and intelligence
  • Prospect engagement and follow-up services
  • White-labeled customer-facing tools
  • Storm tracking and targeting features

3. Account Registration

To use our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Billing and Payment

Subscription Plans: We offer various subscription plans with different features and pricing. All plans require a valid payment method.

Credit System: Some plans use a credit-based system where you prepay for usage. Credits do not expire but are non-refundable.

Auto-Renewal: Subscriptions automatically renew unless canceled before the renewal date.

No Refunds: All fees are non-refundable except as required by law. You may cancel at any time, and your service will continue until the end of your current billing period.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Submit false or misleading information
  • Attempt to gain unauthorized access to any systems
  • Interfere with or disrupt the Service
  • Resell or redistribute the Service without authorization
  • Use the Service to harass, abuse, or harm others

6. Data Ownership

Your Data: You retain ownership of all customer data, leads, and reports generated through your account.

Our Rights: We may process and analyze submission data in aggregate to improve our services.

Customer Data: You are responsible for obtaining appropriate consent from homeowners before collecting their information.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Roof Gauge and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of any content you submit to the Service. By submitting content, you grant us a license to use, process, and store that content as necessary to provide the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Assessment Accuracy: Roof assessments provided through our Service are preliminary estimates based on submitted photos and should not be considered definitive professional inspections. Users should always conduct or commission physical inspections before making business decisions.

You agree to clearly communicate to homeowners that AI assessments are preliminary and recommend professional follow-up.

9. Limitation of Liability

IN NO EVENT SHALL ROOF GAUGE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Roof Gauge and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

You may cancel your subscription at any time through your account settings or by contacting support.

Data Export: Upon termination, you may export your data within 30 days.

12. Changes to Terms

We may update these terms with 30 days notice. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

14. Contact

For questions about these Terms:

  • Email: support@roofgauge.com
  • Chat: 24/7 support available on our website